Debbie Hay

Debbie's biography

Debbie has extensive inspection and pre-inspection experience, assessing services for organisations and supporting them to improve. She has served on national advisory groups on issues relating to governance and customer involvement. She was instrumental in supporting two ALMOs to reach 3 stars and excellent prospects for improvement. She has used her experience of inspection and resident involvement to develop a number of successful resident inspector teams across the country and a range of tools to support them. She has also supporting organisation to develop a range of scrutiny activities and explore new governance models. Other areas of work include change management, gap analysis, coaching, policy/strategy development with a focus on supporting staff and residents to be business critical. She is an experienced trainer facilitation and conference speaker. She is a member of the Chartered Institute of Housing she is also completing her PhD in 'Resident involvement in the organisational structure of housing associations in England'. Debbie served for ten years on the Group Board of one of the UKs largest housing associations.

Relevant areas of experience

• Inspection and inspection support since 2002
• Supporting staff and managers to develop effective involvement structure
• Developing activity based involvement activities that make a difference
• Creating a range of tools and methodologies for resident inspector groups and scrutiny groups to use
• Providing independent tenant advice since 2004
• Developing a wide range of training courses for staff, customers and board members
• Developing courses for national training agencies
• Coaching and supporting senior managers and staff through the change
• Facilitating consultation work directly with staff and customers
• Board member of a national association for ten years