The Team
Ian McDougall
Ian has carried out consultancy, scrutiny, facilitation and development/training work for a wide range of organisations in the social housing sector. In addition to this he specialises in Leadership, Team working, Customer service and the development of scrutiny groups.
Ian's biography
I have been involved in housing for the last seven years, developing and teaching governance, Scrutiny, performance management, and inspection as well as interim management positions.
I am a Chairman of Westcountry housing, where I assisted with the transfer of Tarka Housing, working with residents of the shadow Board over a number of years.
Educated at Keele, then as a post graduate of Oxford University, I worked for 25 years in consultancy and the finance industry. As a senior manger I was responsible for the organisational and leadership development of Managers in Europe, ranging from MBA recruits to Senior Vice Presidents.
Relevant areas of experience
- Service improvement- Setting standards, local offers and Client focus techniques etc
- Leadership development- Coaching and training board members and residents
- Communication and Involvement- Power influence and negotiation techniques
- Performance Management- Developing appraisal systems, coaching and mentoring
- Team development - Working on strategies and change
- Scrutiny and audit - development and implementation of the new co-regulation approach
- Facilitating and running conferences and Board development days.