What we do

Training and support for tenants, residents, customers and service users

• Governance
  TMO, Boards, Governance Academy, Independent Advice, scrutiny groups and customer boards, local service delivery boards, exploring new forms of governance.
• Scrutiny
  Scrutiny groups, resident inspectors and tenant auditors, mystery shoppers.
• Standards and business priorities
  Resident Business Plans, Local Offers, setting service standards.
• Learning and outcomes
  Embedding learning, measuring and monitoring learning, self-reflection, coaching and mentoring.
• Independent Tenant Advice
  Restructures, Options Appraisals transfer to new landlord, setting up a board, coaching and supporting tenants.
• Complaints
  Complaints monitoring and complaints panels-reviewing complaints.

Training and support for staff

• Training
• Coaching and mentoring
• Consultation

Support for organisations

• Health Checks and Inspections
• Service Reviews
• Policy and Strategy Development
• Interim Management

Support and training for Boards